TeenCare — Ticket Triage & SLA Monitor
Prototype: intake → AI classification → routing to named owner → SLA clock → escalation
Dashboard
+ New Ticket
Triage Queue
↺
All tickets
ID
Age
Parent
Issue
Category
Priority
Owner
SLA (first response)
Status
New ticket (parent contact)
Parent name
Child / student
Channel
Phone
Email
Chat
Web form
Subject
Message
Classify & route
Human triage queue
(AI confidence < 0.8 — a person decides)